basb8 Privacy Policy

basb8 ("we", "us", or "platform") operates a trusted online casino and betting service for players in Bangladesh. We place the highest priority on our users' privacy and are committed to ensuring the security of your personal information.

This Privacy Policy ("Policy") explains how basb8 collects your information, what that information is used for, who it may be shared with, and what rights you have over your information. This Policy applies to our website basb8.cam.

By using our services, you are considered to have given your consent to the terms of this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our services and contact us directly.

a) Registration and Account-Related Information

When you create an account or log in to basb8, we may collect the following information:

• Full name and date of birth
• Email address
• Password (stored in encrypted form)
• Mobile number (for verification)
• Preferred language and currency

b) Identity Verification (KYC) Information

To ensure responsible gaming and prevent fraud, we may request the following information for withdrawal requests above a certain amount or for ongoing compliance purposes:

• National ID (NID) or passport copy
• Proof of address (utility bill or bank statement)
• Proof of payment method ownership (e.g., confirmation of link to a bKash or Nagad number)

c) Financial Transaction Information

When processing deposits and withdrawals, we store the following information:

• Payment method type (bKash, Nagad, Rocket, Upay)
• Transaction amount and time
• Transaction identification number
• Transaction history and balance information

Complete payment card details (full card number, CVV, etc.) are never stored on our servers.

d) Automatically Collected Information

When you visit our website, certain information is collected automatically:

• IP address and geographic location
• Browser type and version
• Device type (mobile, desktop, tablet)
• Operating system information
• Website browsing history (pages visited, clicks, time spent)
• Cookie and session information

basb8 uses your personal information only for the following legitimate purposes:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To ensure gaming, betting, transactions, and customer support services.
• Identity Verification: To prevent fraud, money laundering, and access by minors.
• Financial Transactions: To process deposits, withdrawals, and bonuses.
• Communication: To send transaction notifications, security alerts, and important updates.
• Personalized Experience: To improve services based on your preferences and usage patterns.
• Legal Compliance: To retain information in accordance with applicable laws and regulations.
• Platform Improvement: To analyze user experience and improve service quality.

basb8 does not sell your personal information to third parties. However, certain information may be shared in the following circumstances:

Payment Service Providers

Necessary transaction information is shared with payment gateways such as bKash, Nagad, Rocket, and Upay to complete transactions. These organizations are governed by their own privacy policies.

Game Providers

Game providers such as Pragmatic Play, Spribe, JILI, and PG Soft operate on our platform. Limited session information may be shared with these providers to ensure gameplay.

Legal Authorities

Information may be shared with relevant authorities in response to court orders, lawful requests from law enforcement agencies, or to assist in investigations into fraud and money laundering.

Technology and Analytics Partners

Anonymous analytics data may be shared with trusted technology partners to ensure website performance and security. This information cannot be used to directly identify you.

Cookies and similar tracking technologies are used on the basb8 website. Cookies are small data files stored in your browser.

What Types of Cookies We Use

• Essential Cookies: Required for login sessions, security verification, and core platform functionality. Disabling these cookies may make it impossible to use the service.
• Functionality Cookies: Used to remember your preferences (such as language and display settings).
• Analytics Cookies: Collect anonymous statistics to understand website usage patterns. We use these to improve service quality.
• Security Cookies: Used to detect fraudulent activity and unauthorized access.

You can manage cookies by changing your browser settings. Please note that disabling cookies may cause some services to not function properly.

basb8 applies industry-standard security measures to keep your personal information secure:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is protected through an encrypted connection.
• Data Encryption: Sensitive stored data (passwords, identity documents) is protected with strong encryption algorithms.
• Access Controls: Only authorized staff can access your personal information, and their activities are logged.
• Regular Security Testing: Our systems undergo regular vulnerability testing and security audits.
• Two-Factor Verification: An additional verification layer is used to protect accounts and transactions.
• Secure Data Centers: Our servers operate in data centers equipped with both physical and digital protection.

basb8 retains your information only for as long as necessary:

• Active Accounts: Information is kept for the duration the account remains active and for a set period thereafter.
• Financial Transaction Records: Transaction history is retained for a minimum of five years to comply with legal and financial regulations.
• KYC Documents: Identity verification documents are kept for a defined period in accordance with legal requirements.
• Closed Accounts: Certain information is retained after account closure to meet legal obligations.

Once the defined retention period ends, information is securely deleted or anonymized so that you can no longer be identified in any way.

As a basb8 user, you have the following rights:

Right of Access

You can request a copy of the information we hold about you.

Right to Rectification

If any of your information is incorrect or incomplete, you can request a correction. Many details can be changed directly from your account settings.

Right to Erasure

In certain circumstances you can request that your information be deleted. However, some information may need to be retained to meet legal obligations.

Right to Object

You can object at any time to the use of your information for marketing communications and unsubscribe.

Data Portability

You can request your personal information in a common, structured format.

basb8 services are intended only for those aged 21 and above. We do not knowingly collect any personal information from minors.

Age is verified during the registration process and KYC documents are requested for suspicious accounts. If we are informed that a minor is using our platform, we will immediately close that account and delete all associated information.

To learn more about responsible gaming, visit our Responsible Gaming page.

Third-party payment and gaming services integrated into our platform have their own privacy policies. basb8 is not responsible for the privacy practices of these services.

We advise you to also read the privacy policies of payment platforms such as bKash, Nagad, Rocket, and Upay, which process your financial transactions directly.

basb8 may update this Privacy Policy from time to time. If significant changes are made, we will notify you in the following ways:

• A notice will be sent to your registered email.
• A clear notice will be displayed on the website.
• The "Last Updated" date at the top of this page will change.

Continued use of the service after any changes will indicate that you have accepted the updated policy. However, for significant changes, we may seek your explicit consent.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Live Chat: Speak with us directly in Bengali via our 24/7 live chat support.
• Email: [email protected]

Our privacy team will review your request as quickly as possible and within 30 business days. We may ask for additional information to verify your identity.

Also read our other policies: Terms and Conditions and Responsible Gaming.